Privacy & Refund
Policy

At Becky's Cottage, we are committed to protecting your personal information and your right to privacy. This policy explains what information we may collect and how it is used when you contact us or visit our property.

Information We Collect

• Your name and contact details (phone number) when you call or WhatsApp us for a booking inquiry.
• Details about your intended visit — dates, number of guests, type of event — shared voluntarily during communication.
• Device and browser data automatically collected through analytics tools (e.g., Google Tag Manager, Google Analytics) when you visit this website.

How We Use Your Information

• To respond to your booking inquiries and confirm reservations.
• To coordinate services such as catering, event setup, and accommodation during your stay.
• To improve our website experience and understand how visitors interact with our pages.
• We do not sell, rent, or share your personal data with any third party for marketing purposes.

Cookies & Analytics

Our website may use cookies and tracking technologies (via Google Tag Manager) to analyse visitor behaviour and improve the user experience. These do not collect any personally identifiable information unless you choose to contact us. You may disable cookies in your browser settings at any time.

Third-Party Services

• Google Maps — embedded to show our property location. Google's own privacy policy applies.
• WhatsApp — used for direct communication. Messages sent via WhatsApp are subject to Meta's privacy policy.
• Google Analytics / GTM — for website analytics. No personal data is linked to analytics tracking.

Data Security

We take reasonable precautions to protect the information shared with us. Your contact details are stored securely and accessed only by authorised team members for booking and service purposes.

Your Rights

• You may request access to any personal data we hold about you.
• You may request deletion of your contact information from our records at any time.
• To exercise these rights, simply contact us via phone or WhatsApp at +91 99807 37171.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised date. Continued use of our website or services constitutes your acceptance of the updated policy.

We understand that plans can change. Below is our cancellation and refund policy to ensure a transparent and fair experience for all our guests. We strongly recommend reviewing this policy before confirming your booking.

Booking Confirmation

• All reservations at Becky's Cottage are confirmed only upon receipt of an advance payment as agreed during booking.
• Bookings are considered tentative until the advance amount is received and confirmed by our team.
• Booking confirmation will be communicated via WhatsApp or call.

Cancellation & Refund Schedule

The following refund schedule applies based on the notice period provided before the check-in date:

Date Changes & Rescheduling

• Rescheduling is subject to villa availability and must be requested at least 7 days prior to the original check-in date.
• One complimentary date change is allowed per booking, subject to availability.
• Additional rescheduling requests may incur a nominal fee, to be communicated at the time of request.

Circumstances Beyond Our Control

In the rare event that Becky's Cottage is unable to accommodate your booking due to unforeseen circumstances (natural calamity, legal restrictions, or property-related emergencies), we will offer either a full refund of the advance amount or a complimentary date change, at the guest's preference.

Damage & Security Deposit

• A refundable security deposit may be collected at the time of check-in.
• The deposit will be refunded in full within 3–5 business days after checkout, subject to no damage to property or amenities.
• Any damages assessed during checkout will be deducted from the security deposit.

How to Request a Refund

• Contact us via WhatsApp or phone at +91 99807 37171.
• Provide your booking reference, check-in date, and reason for cancellation.
• Eligible refunds will be processed to the original payment method within 7–10 business days.